Privacy Policy

At Poppy Wilcox Design, we are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who We Are

Poppy Wilcox Design is an interior design studio based in Lincolnshire, United Kingdom. We offer interior design services and luxury furniture rental. Our website address is: [www.poppywilcoxdesign.co.uk].

2. What Information We Collect

We may collect and process the following personal data:

• Contact Details: your name, email address, telephone number, and postal address (when you submit an enquiry or book a consultation)
• Project Information: details about your home or space, style preferences, and project goals
• Technical Data: IP address, browser type, device information, and website usage data via cookies (see section on Cookies)
• Marketing Preferences: if you subscribe to our newsletter or updates

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and deliver our design services
• Manage consultations and interior design projects
• Improve our website, services, and client experience
• Send you relevant news, offers, or updates – only if you have opted in

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases, in accordance with the UK General Data Protection Regulation (UK GDPR):

• Consent: where you have given clear permission (e.g. subscribing to emails)
• Contract: where processing is necessary to provide a service you have requested
• Legitimate Interests: to improve our business and services
• Legal Obligation: if required to comply with UK law

5. Data Security and Retention

We implement suitable technical and organisational measures to protect your data and prevent unauthorised access, misuse, or loss.

We will retain your data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or regulatory obligations.

6. Cookies

Our website uses cookies to enhance your browsing experience and to analyse how visitors use our site. You can control cookies through your browser settings at any time. Please see our [Cookie Policy] for more information.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal data (where applicable)
• Withdraw consent at any time (where applicable)
• Object to or restrict processing of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at hello@poppywilcoxdesign.co.uk.

8. Third-Party Services

We may use trusted third-party providers (such as Google Analytics or email marketing platforms) to support our website and communication services. These providers are required to comply with UK data protection laws and maintain strict security measures.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the revised “Effective Date” above.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

Poppy Wilcox Design

Email: hello@poppywilcoxdesign.co.uk